Privacy Policy

1Introduction

Pontti Solutions Factory ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via SMS/text messages.

By using our services or providing your information, you consent to the practices described in this Policy. If you do not agree, please discontinue use of our services.

2Information We Collect

2.1 Information You Provide Directly

• Name, email address, phone number, and company name
• Project details, messages, and other content you submit
• Payment and billing information (processed securely through third-party payment providers)
• SMS opt-in consent and related communication preferences

2.2 Information Collected Automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and links clicked
• Referring website or source
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Business contact information from professional networking platforms
• Analytics data from partners such as Google Analytics
• SMS delivery and engagement data from telecommunications carriers

3How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Respond to inquiries and communicate about projects
• Send transactional, operational, and marketing communications (including SMS)
• Process payments and manage billing
• Monitor and analyze usage and trends to improve user experience
• Comply with legal obligations and enforce our terms
• Prevent fraud and ensure security of our systems

4SMS / Text Messaging & 10DLC Compliance

4.1 Consent and Opt-In

We only send SMS messages to individuals who have expressly opted in. Consent is obtained through:

• Checking an SMS consent checkbox on our website contact form
• Texting a keyword to our registered number
• Verbal or written consent recorded during onboarding

4.2 Types of SMS Messages

• Transactional: Appointment reminders, project updates, invoice notifications
• Support: Helpdesk ticket updates, technician arrival notifications
• Marketing: Promotions, service announcements (only with explicit consent)

4.3 Message Frequency

Message frequency varies. You may receive up to 10 messages per month for transactional communications. Marketing messages will be limited to no more than 4 per month unless otherwise agreed.

4.4 How to Opt Out

You may opt out at any time by:

• Replying STOP to any SMS message you receive from us
• Emailing us at info@ponttiweb.com with your request
• Calling us at (850) 807-9070

After opting out, you will receive one final confirmation message. Your number will be removed from all marketing lists within 10 business days.

4.5 No Sharing of Mobile Numbers

Mobile phone numbers and SMS opt-in data will NOT be shared with, sold to, or used by any third party for their own marketing purposes. This data is used exclusively for Pontti Solutions Factory communications.

5How We Share Your Information

We do not sell, trade, or rent your personal information. We may share information with:

• Service Providers: Third-party vendors who assist with operations (e.g., payment processors, SMS platforms, cloud hosting) who are contractually obligated to protect your data
• Legal Requirements: When required by law, subpoena, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate data protections in place

We require all third-party service providers to maintain appropriate security standards and to only use your data as directed by us.

6Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations:

• Client account data: Duration of the business relationship + 5 years
• SMS opt-in records and consent logs: Minimum 4 years (regulatory requirement)
• Marketing data: Until you opt out, then deleted within 30 days
• Payment records: 7 years (tax and accounting requirements)

7Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site traffic, and support our marketing. Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

8Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing activities, including direct marketing
• Opt-Out of SMS: Withdraw consent for text message communications at any time

To exercise any of these rights, contact us at info@ponttiweb.com. We will respond within 30 days.

9Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive information
• Access controls and authentication requirements for staff
• Regular security audits and vulnerability assessments

While we take reasonable measures to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any breach in accordance with applicable law.

10Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it promptly. Parents or guardians who believe their child has provided personal information to us should contact us immediately.

11Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by us
• The right to opt-out of the sale of personal information (we do not sell personal data)
• The right to non-discrimination for exercising your CCPA rights

To submit a CCPA request, email us at info@ponttiweb.com with "CCPA Request" in the subject line. We will respond within 45 days.

13Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website with a revised effective date. For significant changes, we may also notify you by email or SMS. Your continued use of our services after any changes indicates your acceptance of the updated policy.

14Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

For SMS opt-out requests, reply STOP to any text message or email us with your phone number and request.